Car Owl Terms and Conditions

Version 2.0. Last updated: 17 August 2026. These terms apply from that date.

1. About these terms

1.1 Who we are

Car Owl is operated by Car Owl Ltd, a private limited company registered in England and Wales (company number 15130731), whose registered office is Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE. You can contact us at contact@carowl.co.uk, or for help with something you have bought, support@carowl.co.uk.

1.2 What these terms cover

These terms govern your use of carowl.co.uk and everything we offer through it, including browsing and listing vehicles, contacting other users, our shop, our valuations and free tools, our guides, and your account. They form a contract between you and us. Please read them, and keep a copy.

Some parts of the platform have their own terms, which apply in addition to these:

• Vehicle history checks are governed by our History Check Terms and Conditions.
• Trade and dealer accounts are governed by our Dealer Terms and Conditions and the Dealer Code of Conduct.
• Your personal data is handled as described in our Privacy Policy.

Where those terms and these terms differ, the more specific ones win for the thing they cover. So the History Check terms govern a history check, and the Dealer terms govern a dealer account.

1.3 Changes to these terms

We may change these terms, for example to reflect changes in the law or in what the platform does. The version in force when you buy something is the version that governs that purchase, and changing these terms will never alter a purchase you have already made. Where a change materially affects you, we will give you reasonable notice, and you may close your account without penalty if you do not accept it.

1.4 If you are a business

If you use the platform for the purposes of a business, section 18 applies to you and changes several of the provisions below. If you are using Car Owl as a consumer, section 18 does not apply to you.

2. Your account and how you may use Car Owl

2.1 Age and capacity

You must be at least 17 years old to use Car Owl, and old enough and able in law to enter into a contract. By using the platform you confirm that you are.

2.2 Your account

Some features need an account. You must give us accurate information, keep it up to date, and keep your password secure. You are responsible for what happens under your account, so do not share it. Tell us straight away at support@carowl.co.uk if you think someone else has been using it.

One person, one account. Do not create additional accounts to get around a suspension, or to claim a reward, discount or promotion more than once.

2.3 Acceptable use

When using Car Owl, you must not:

• break the law, or use the platform to help anyone else break it;
• post anything false, misleading or fraudulent, including a listing for a vehicle you do not have the right to sell;
• use the platform to identify, locate, harass, threaten or pursue any person;
• scrape, crawl, harvest or copy the site or its content using any automated system, or extract our listings or data into any other database or service;
• attempt to gain unauthorised access to the site, any account, or any system connected to it, or test or probe its security without our written permission;
• upload anything containing a virus or other harmful code, or do anything that damages, disables or overburdens the platform;
• impersonate anybody, or misrepresent your connection to any person or business; or
• resell, republish or commercially exploit any part of the platform, except as section 18 allows for trade customers.

Section 19 explains what happens if you break these rules.

3. What Car Owl is, and what it is not

This is the most important section of these terms if you are buying or selling a vehicle.

3.1 We are a marketplace

Car Owl is an advertising platform. We give sellers a place to advertise a vehicle and buyers a way to find one and get in touch. That is the whole of our role.

When a vehicle is sold through Car Owl:

• the contract of sale is between the buyer and the seller. We are not a party to it, and we are not an agent for either of you;
• we never own the vehicle, never take title to it, and never take possession or risk of it;
• we do not handle the purchase money. Payment for a vehicle is arranged directly between buyer and seller, and never passes through us; and
• we do not deliver, transport, inspect or prepare the vehicle.

It follows that we are not responsible for the vehicle, for whether it matches its description, for whether the seller has the right to sell it, or for anything either of you does or fails to do under the sale. Your rights over a vehicle you have bought are against the seller. If the seller is a business, you have consumer rights against that business under the Consumer Rights Act 2015. If the seller is a private individual, you have fewer rights, which is why section 3.3 matters.

What we are responsible for is the platform itself, and that is set out in section 17.

3.2 We do not check vehicles or sellers

We do not inspect any vehicle listed on Car Owl, and we do not verify what a seller tells us about it. Listings are written by sellers. We do not check mileage, condition, service history, or whether a description is accurate, and a vehicle appearing on our site is not a recommendation of it by us.

We run some automated checks on registration data, and we may show information from third-party records alongside a listing. That is a convenience, not a verification. What those records can and cannot tell you is explained in the sections headed What a Report is, and what it is not and We do not guarantee that the records are accurate or complete in our History Check Terms and Conditions.

3.3 Trade sellers and private sellers

Vehicles on Car Owl are advertised both by motor traders and by private individuals, and which one you are dealing with changes your legal rights. We show on each listing whether the seller is a trade seller or a private seller.

• Buying from a trade seller, you are a consumer buying from a business, and the Consumer Rights Act 2015 gives you rights about satisfactory quality, fitness for purpose and description.
• Buying from a private seller, far fewer protections apply. In broad terms the vehicle must match its description and the seller must have the right to sell it, but there is no right to a vehicle of satisfactory quality. This is why inspecting the vehicle matters so much.

If you are selling in the course of a business, you must tell us, and you must not advertise as a private seller. Doing so misleads buyers about their legal rights and is a breach of these terms and of consumer protection law. We may remove listings and close accounts on that basis.

4. Selling a vehicle

4.1 Your listing

When you list a vehicle, you confirm that:

• you own the vehicle or are authorised to sell it, and you have the right to transfer it;
• everything you tell us and buyers about it is accurate, complete and not misleading, including mileage, condition, service history, previous damage and any outstanding finance;
• you will describe it fairly and in enough detail, and will not leave out something a buyer would want to know;
• the photos are of that actual vehicle, and section 7 applies to them; and
• you will comply with the law that applies to the sale, and deal with buyers fairly and in good faith.

If your vehicle is subject to outstanding finance, you must say so. Selling a financed vehicle without settling the finance or disclosing it can be a criminal offence and will leave the buyer exposed.

4.2 Listing fees and upgrades

Listing a vehicle is a paid service. You choose how long the listing runs and whether to add an upgrade, and the price for what you have selected is shown before you pay. The description at checkout forms part of your contract with us. All prices include VAT where VAT applies, and the price shown at checkout is the total you will pay.

An upgrade changes how prominently your vehicle is displayed or what features your listing has. No upgrade is a promise that your vehicle will sell, or sell at any particular price or within any particular time.

4.3 Your right to cancel a listing purchase

Because you are buying a service at a distance, you have a legal right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We do not ask you to give that right up.

A listing goes live straight away so that your vehicle starts being seen, and at checkout we tell you that by continuing you are asking us to start now. What that means in practice:

• if you cancel before your listing has gone live, you get a full refund;
• if you cancel after it has gone live, you can still cancel, but you pay for the part of the service already provided, worked out in proportion to how much of the listing period has run. We refund the rest; and
• an upgrade you have paid for but not yet received is refunded in full.

To cancel, email support@carowl.co.uk with your name, the date of purchase and what you are cancelling. We will refund within 14 days of accepting your cancellation, to your original payment method.

Taking your listing down is not the same as cancelling your contract, and only one of them involves a refund. You can pause or remove your listing whenever you like, for any reason, and you do not need our permission. That is a feature of the service rather than a cancellation of it, so it does not produce a refund: you have had the advertising you paid for up to that point and you are choosing to stop using the rest. The 14 day right described above is a separate legal right to cancel the contract itself, it is the only one that produces a refund, and it runs from the date of purchase rather than from the day you take the listing down. After those 14 days, listing fees are not refundable, except under the Deluxe Vehicle Upgrade promise in section 4.4.

4.4 Deluxe Vehicle Upgrade money-back promise

In addition to your legal rights, if you buy a Deluxe Vehicle Upgrade and your vehicle does not sell, we will refund the fee you paid for that upgrade. The following conditions apply:

• the vehicle must not have sold within 60 days from the date of the upgrade;
• the listing must have stayed active and available to buyers for that period, and you must have responded to reasonable buyer enquiries;
• the promise does not apply where the vehicle was advertised significantly above market value, or where reasonable offers at or above the asking price were rejected;
• to claim, email contact@carowl.co.uk within 14 days after the end of the 60-day period; and
• we pay approved refunds to your original payment method within 7 working days.

What is refunded is the upgrade fee. This promise is offered on top of your legal rights and does not affect them.

4.5 When we can remove a listing

We may edit, hide or remove a listing where we reasonably believe it breaks these terms or the law, is inaccurate or misleading, is a duplicate, or where we are required to. We will tell you why, unless we are prevented from doing so or the seriousness of the matter makes it inappropriate. Where we remove a paid listing for a reason that is not your fault, we refund the unused part of the fee.

5. Buying a vehicle

Doing your own due diligence is not optional. Before you commit to buy, you should inspect the vehicle or have it inspected, check the V5C and that the seller's identity matches it, check the VIN on the vehicle against the paperwork, take a test drive, and run a history check for finance, theft and write-off markers. None of that is something we do for you.

Never send money for a vehicle you have not seen, and be wary of any seller who asks you to. We do not operate an escrow service, we never ask you to pay us for a vehicle, and we will never ask you to pay a deposit into an account we nominate. If anybody claiming to be from Car Owl does, it is not us. Tell us at once.

You may save vehicles, submit enquiries and make offers through the platform. An offer or enquiry made through Car Owl is not a binding contract to buy. Any contract is formed between you and the seller on the terms you agree with them.

6. Enquiries and messaging

When you enquire about a vehicle you may choose to share contact details with the seller. Where you choose to share them, that sharing is exactly what is meant to happen, and our Privacy Policy explains it.

Please keep conversations on the platform, so we can help if something goes wrong. Repeatedly trying to move a conversation off the platform to avoid our protections may lead to your account being restricted.

When messaging other users you must not send unsolicited advertising, send anything abusive, threatening, harassing, obscene or discriminatory, attempt to defraud anybody, or use another user's contact details for anything other than the vehicle enquiry they relate to. Contact details shared with you through Car Owl must not be added to a marketing list.

We do not routinely monitor messages between users, but we may read, retain and investigate a message where we reasonably need to, for example to look into a report of abuse or fraud, to protect someone's safety, or where the law requires it.

7. Content you post

7.1 Your content, and the permission you give us

You keep ownership of the photos, listing text, reviews and anything else you post. By posting it, you grant Car Owl Ltd a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, translate and display it for the purposes of operating and promoting the platform.

• Privacy in marketing use. We will blur or obscure identifiable personal information, such as number plates and faces, before using your photos in marketing.
• Withdrawing permission. Email support@carowl.co.uk with details and we will stop using the content in future marketing.
• No obligation. We do not have to use anything you post.

7.2 What you promise about it

You confirm that you own the rights to what you post or have permission to post it, and that it does not infringe anybody else's rights, break the law, or breach section 2.3 or section 8. If somebody brings a claim against us because content you posted infringed their rights when you had confirmed it did not, you are responsible for the reasonable losses and costs we incur as a result.

7.3 Reporting content that infringes your rights

If you believe content on Car Owl infringes your copyright or another right you hold, email support@carowl.co.uk with enough detail to identify the content and the right, and confirmation that you are the rights holder or authorised to act for them. We will review it promptly and remove content where the complaint is well founded. We will normally tell the person who posted it, so they can respond.

8. Illegal and harmful content, and keeping people safe

Car Owl lets people publish listings and send each other messages, so we take responsibility for what is allowed on the platform seriously.

8.1 What is not allowed

You must not post, send or share anything that:

• is illegal, or encourages or assists a criminal offence, including fraud, handling stolen goods, or selling a vehicle you have no right to sell;
• threatens, harasses, bullies or stalks anybody, or is intended to cause them distress;
• is abusive, obscene, hateful, or discriminates against anybody on the basis of a protected characteristic;
• is sexual content, or anything involving or endangering a child;
• encourages violence, terrorism, or self-harm;
• is fraudulent, a scam, or designed to obtain money or personal information dishonestly; or
• discloses somebody's private information without their consent.

8.2 Reporting it

If you see any of this on Car Owl, please report it to support@carowl.co.uk. Tell us what you saw and where, and we will look into it. Reporting is open to anybody, whether or not you have an account with us, and you do not have to be the person affected.

If you believe someone is in immediate danger, contact the police on 999. We are not an emergency service and cannot respond at that speed.

8.3 What we do about it

We review every report we receive. Where we find content that breaks section 8.1, we will take it down, and depending on how serious it is we may also warn the account, restrict what it can do, suspend it, or close it permanently. Where content appears to involve a criminal offence, or where somebody may be at risk of harm, we may report it to the police or another authority and provide them with information we hold. We aim to act quickly on reports involving a risk to somebody's safety.

8.4 If we act against your content or account

We will tell you what we have done and why, unless we are prevented from telling you by law or doing so would put somebody at risk. If you think we have got it wrong, you can appeal by replying to us at support@carowl.co.uk. A person will review it, and we will restore the content or the account if the appeal succeeds. Section 21 covers complaints more generally.

9. Reviews

Reviews on Car Owl, whether of us, of a seller, or of a product in our shop, are there to help other people decide. That only works if they are genuine.

• Only review a real experience. Do not post a review of something you have not used, bought or dealt with.
• Do not post a fake or incentivised review. Do not write a review on behalf of somebody else, do not offer or accept any benefit in exchange for a review, and do not post a review about a competitor.
• We do not pay for reviews, and we do not commission, write or ask anybody else to write fake reviews.

We take reasonable steps to check that reviews are genuine, and we remove reviews we find to be fake, incentivised or otherwise misleading, and may close the accounts involved. We do not remove a review simply because it is negative or because its subject has asked us to. If you believe a review is fake, tell us at support@carowl.co.uk.

10. The Car Owl shop

Our shop is not currently open, so there is nothing to buy under this section at the moment. We have left it here because it sets out the rights you would have if we start selling products again, and it applies to any order you placed while the shop was open.

Where we sell physical products through our shop, these are goods sold by us to you, which is different from the marketplace, where we are not the seller. Everything in this section 10 applies to shop orders only.

10.1 Your order

Placing an order is an offer to buy. The contract is formed when we send you an order confirmation, or if earlier, when we dispatch the goods. If we cannot accept your order, for example because an item is out of stock, because we cannot take payment, or because the price or description was obviously wrong, we will tell you and will not charge you. If we have already taken payment, we refund it in full.

We try to show products and colours accurately, but what you see depends on your screen. Small variations do not mean the goods are faulty. Packaging may differ from the images.

10.2 Price and delivery

The price shown at checkout, including any delivery charge and VAT where it applies, is the total you pay. Delivery options and their estimated timescales are shown before you pay.

We will deliver within 30 days of the contract being formed unless we agree something different with you. Delivery estimates are estimates, not guarantees. If we miss the 30 days, or miss a delivery date we agreed was essential, you may treat the contract as at an end and get a full refund.

Goods are your responsibility from the moment they are delivered to the address you gave us, and you own them once we have received payment in full. We deliver to the United Kingdom only, unless we say otherwise at checkout.

10.3 Your right to change your mind

Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive the goods to change your mind, for any reason and without giving one.

• Tell us at support@carowl.co.uk within those 14 days. A clear statement is all we need, though you may use the model cancellation form in the Regulations if you prefer.
• Then send the goods back to us within 14 days of telling us. You pay the cost of returning them unless they are faulty or not as described.
• We refund you within 14 days of getting the goods back, or of you showing us you have sent them, whichever is sooner. We refund to your original payment method.
• We refund the price plus the standard delivery cost. If you chose a more expensive delivery option, we refund the standard rate.
• You may handle the goods as you would in a shop. If you handle them more than that and their value drops, we may reduce your refund to reflect it.

This right does not apply to goods that are sealed for health or hygiene reasons once unsealed, to goods made or personalised to your specification, or to goods that become inseparably mixed with other items after delivery.

10.4 If something is wrong with what we sent

The Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose, and as described. Nothing in these terms affects those rights. In summary:

• up to 30 days from delivery, if the goods are faulty you can reject them and get a full refund;
• up to six months, if a fault appears we will repair or replace them, and if that does not fix it you can get a refund;
• after six months, you keep rights under that Act but may need to show the fault was there when the goods were delivered.

If something arrives faulty, damaged or not as described, email support@carowl.co.uk. We pay return postage in those cases. You can get free independent advice from Citizens Advice on 0808 223 1133.

11. Vehicle history checks

History checks are sold under our History Check Terms and Conditions, which govern what a check covers, refunds, and our responsibility for it. Please read them before you buy a check. In short: a check reports what the relevant databases held at the moment of the search, the absence of a marker is not confirmation that the event has not happened, and a check is not a substitute for inspecting the vehicle.

We give no warranty that those third-party records are accurate, complete or up to date, including where a record does not exist because the event was never reported. The section headed We do not guarantee that the records are accurate or complete of those terms explains this in full, and the section headed Our responsibility for loss or damage sets out the limit on our liability for a check.

12. Valuations, free tools and guides

We offer vehicle valuations, free lookup tools such as registration, MOT, tax, mileage and specification checks, calculators, and a large library of guides in our Wisdombase and news sections.

All of it is general information, not advice. It is not legal, financial, tax, insurance or mechanical advice, and it is not a recommendation to buy, sell or price any particular vehicle in any particular way.

• A valuation is an estimate, generated from market data. It is not an offer to buy your vehicle, not a guarantee that it will sell at that price, and not a professional appraisal.
• Free tools report what third-party records hold, and are subject to the same limits as a history check. We do not guarantee their accuracy or completeness.
• Guides are general and go out of date. The law, prices and rules change. Check anything important against the current official source, and take professional advice on your own circumstances before acting.

Where we link to another organisation's website, we do not control it and we are not responsible for its content or for anything you do there.

13. Referrals, promotions and discount codes

We may run referral schemes, promotions, discount codes and other offers. Where we do, the terms shown with that offer apply, and so do these:

• offers are personal to you, cannot be transferred or sold, and cannot be exchanged for cash unless we say otherwise;
• one per person or household unless we say otherwise, and offers cannot be combined unless we say so;
• you may not refer yourself or use additional accounts, email addresses or payment methods to claim an offer more than once;
• where the purchase behind a reward is cancelled, refunded or charged back, we may withhold or reverse the reward;
• we may withhold, reverse or cancel any reward, and suspend or close the accounts involved, where an offer is being abused; and
• we may change or withdraw an offer at any time, without affecting a reward you have already properly earned.

Referral rewards for history checks are covered in the section headed Trade packs, Credits and referrals of our History Check Terms and Conditions, including how tax on a reward is treated. A reward for introducing a customer may be taxable in your hands, and any tax on it is your responsibility. We do not give tax advice.

14. Prices and payment

The price shown at checkout is the total price for what you have selected, including VAT where VAT applies. There are no compulsory extra charges added later. We take payment by the methods offered at checkout, and we do not accept cash or cheques.

Where a discount applies to a recurring subscription for a limited period, we will tell you before you subscribe how long the discounted rate lasts and what the standard price will be afterwards, remind you before it ends, and let you cancel before the standard price takes effect.

Pricing errors. Very occasionally a price may be shown incorrectly. Where the error is obvious and you could reasonably have recognised it as one, we may cancel the order and refund you rather than supply at the wrong price. We will always tell you first.

Chargebacks. If you reverse a payment for something we have already supplied, and the reversal is not the result of an error by us or fraud on your account, the amount remains payable and we may treat it as a debt and suspend your account until it is settled. This does not affect your right to cancel or to claim a refund, and we would much rather you came to us first.

15. Your right to cancel, in summary

Different things you buy from us carry different cancellation rights, because the law treats goods, services and digital content differently. In each case you have 14 days, but what you get back varies:

• Shop goods: 14 days from delivery to change your mind, full refund. See section 10.3.
• Listings and upgrades: 14 days, with a proportionate deduction for a listing already running. See section 4.3.
• History checks: 14 days, but the fee for a report already generated stays payable. See the section headed Your right to cancel of the History Check Terms, and note the money-back promise there, which is wider than the law requires.

We never ask you to give up your cancellation rights.

15.1 How to cancel

Email support@carowl.co.uk with your name, the date of your order, and what you are cancelling. A clear statement is all we need, and a short email is the quickest way to do it.

The Consumer Contracts Regulations also provide a standard form you may use instead if you prefer. You are not obliged to use it, and using it gives you nothing extra. It is reproduced here so that it is available to you:

16. Intellectual property

The platform and everything we publish on it, including text, graphics, logos, images, software, and the compilation and arrangement of listings and data, belongs to Car Owl Ltd or our licensors, and is protected by copyright, trade mark law and database right under the Copyright and Rights in Databases Regulations 1997. All rights are reserved.

You may view, print and save pages for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, sell, rent, extract, re-utilise or exploit any part of the platform, or build any database or service from it, without our written permission.

17. Our responsibility for loss or damage

17.1 What we are responsible for

We will provide the platform and the things you buy from us with reasonable care and skill, as section 49 of the Consumer Rights Act 2015 requires. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might when you entered into the contract.

17.2 What we are not responsible for

We are not responsible for:

• the vehicles listed on the platform, their condition, description, history or legal status, or for anything a buyer or seller does or fails to do, for the reasons in section 3;
• the accuracy or completeness of third-party records shown in a check, valuation or free tool;
• what other users say or do, on the platform or off it;
• other organisations' websites we link to; or
• loss that was not reasonably foreseeable when you entered into the contract.

17.3 Limit on our liability

Where we are liable to you, and the matter is not covered by the History Check Terms and Conditions, our total liability for all claims in any 12 month period is limited to the greater of £250 and the total fees you paid us in the 12 months before the claim arose. A series of connected claims counts as one claim.

Our liability in connection with a vehicle history check is limited instead by the section headed Our responsibility for loss or damage of the History Check Terms and Conditions.

17.4 Availability

We work to keep Car Owl available, but we do not promise it will be uninterrupted or error free. We may suspend, withdraw or change any part of it, and we may need to take it offline for maintenance. Where we do that for a significant period and it affects something you have paid for, we will refund the part you have not received.

17.5 What we never exclude

Nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your legal rights in relation to goods, including the rights under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described;
• breach of your rights in relation to services, including the right under section 49 of that Act to a service performed with reasonable care and skill and the right under section 50 to a service matching the information we gave you about it;
• defective products under the Consumer Protection Act 1987; or
• anything else that cannot lawfully be excluded or limited.

Nothing in these terms affects your statutory rights. You can get free independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

18. If you are a business customer

This section applies where you use Car Owl wholly or mainly for the purposes of a business, trade, craft or profession. If that is you, you are not a consumer and consumer law does not protect you. If you are using Car Owl as a consumer, this section does not apply to you. Trade sellers should also read our Dealer Terms and Conditions.

• The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 do not apply to you, so you have no right to cancel under section 4.3, 10.3 or 15. Terms implied by statute or common law are excluded to the fullest extent the law allows.
• These terms, with the description shown at checkout and your order confirmation, are the entire agreement between us, and replace anything said or written beforehand. You confirm you have not relied on any statement or representation not set out in them. This does not limit our liability for fraud or fraudulent misrepresentation.
• Our total liability to you for all claims in any 12 month period is limited to the total fees you paid us in that period.
• We are not liable to you for loss of profit, loss of business, business interruption, loss of anticipated savings, loss of goodwill, loss of data, or any indirect or consequential loss, whether or not foreseeable.
• You must bring any claim within 12 months of the event it relates to.
• You indemnify us against any loss, cost, claim or expense we incur as a result of your breach of these terms, or of your use of the platform in breach of them.
• You may not set off any amount you say we owe you against any amount you owe us.

Section 17.5 still applies. There are things we never exclude, whoever you are.

19. Suspending or closing your account

We may restrict, suspend or close your account, remove your content, and stop providing services to you where you have broken these terms, where your use is unlawful or harmful to others, where we are required to by law, or while we investigate any of those things.

We will tell you why and give you a chance to respond, unless the law prevents us or the seriousness of the matter makes it inappropriate. Where we close your account we will refund anything you have paid for and not received. We will not refund where the breach involved fraud, an attempt to obtain something without paying, or conduct that was itself unlawful, or where the law prevents us from refunding.

You can close your account at any time by contacting us. Closing it does not by itself refund anything you have already bought and received.

20. Privacy

We handle your personal data as described in our Privacy Policy, which explains what we collect, why, how long we keep it, the rights you have, and how to complain to us or to the Information Commissioner's Office.

21. Complaints

If something has gone wrong, email support@carowl.co.uk. We will acknowledge your complaint within 5 working days and aim to give you a final response within 8 weeks. Complaints about content or account decisions under section 8 are handled as described in section 8.4.

We do not currently belong to an alternative dispute resolution scheme. If we cannot resolve things between us you are free to go to court under section 22, and you can get free independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

22. General

Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, including failures of a third-party supplier's systems, loss of connectivity, or acts of government. Where such an event prevents us providing something you have paid for, we refund what you have not received.

Transfer. You may not transfer your rights under these terms to anyone else. We may transfer ours to another organisation, for example if our business is sold. We will tell you if that happens, and it will not affect your rights.

Notices. We will contact you at the email address on your account, so please keep it current and make sure our emails are not blocked. A notice sent by email counts as received the day it is sent, unless we get a delivery failure.

Survival. Sections 7, 8, 16, 17, 18 and 22 continue to apply after your contract with us ends, however it ends.

Interpretation. "Including" and "for example" introduce illustrations and do not limit what comes before them. Headings are for convenience and do not affect how these terms are read.

Severance. If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.

Delay is not waiver. If we do not immediately insist on something you are required to do, or delay taking steps against you, that does not stop us doing so later.

Third parties. Nobody other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms.

No partnership. Nothing in these terms creates a partnership, agency or joint venture between us.

Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may instead bring proceedings in your own country's courts, and that country's law will apply.

23. Contact us

General enquiries: contact@carowl.co.uk. Help with something you have bought, a complaint, or reporting content: support@carowl.co.uk. Car Owl Ltd, Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.