Terms & Conditions

Last Updated: Oct 2023

Please read the following terms and conditions carefully before using our platform and services.

1. Introduction

Welcome to Car Owl Ltd. By accessing our website and using our services, including vehicle listings and history checks, you agree to be bound by these Terms and Conditions.

2. Conditions of Use

By using this website, you certify that you have read and reviewed this Agreement and agree to comply with its terms. If you do not agree with the terms, you are advised to leave the website accordingly. We grant use and access of this website, its products, and services only to those who have accepted its terms.

3. Age Restriction

You must be at least 17 years of age to use this website. By using this website, you confirm that you are at least 17 years old and legally capable of entering into this Agreement. We assume no responsibility for liabilities related to age misrepresentation.

4. User Accounts

As a user, you may be required to register and provide personal information. You are responsible for ensuring the accuracy of this information and for maintaining the security of your account and password. All activities under your account are your responsibility. If you suspect any unauthorized use of your account, please notify us immediately.

We reserve the right to terminate accounts, edit or remove content, and cancel listings at our sole discretion.

5. Services Provided

We offer a platform for vehicle listings and comprehensive vehicle history checks to provide information about a vehicle's past, including but not limited to previous owners, accident history, and outstanding finance.

6. Seller Responsibilities

As a seller on Car Owl Ltd, you are responsible for ensuring that all information you provide about the vehicle is accurate and complete. You are legally obliged to describe your item accurately and in sufficient detail. You acknowledge that you are selling the vehicle in good faith and have the right to sell it. You agree to comply with all applicable laws and regulations related to the sale of the vehicle and to act fairly when dealing with buyers.

7. Buyer Responsibilities

As a buyer, it is your responsibility to conduct due diligence before making any purchases through our platform. Car Owl Ltd does not perform pre-screening or checks on vehicles prior to their being listed by a seller. Therefore, you should thoroughly research and evaluate the condition, history, and other pertinent details of any vehicle you are considering purchasing.

8. Accuracy of Information

While we strive to provide accurate and up-to-date information in our history checks, we rely on third-party data sources and cannot guarantee the completeness or accuracy of the information provided. You acknowledge that the information is provided "as is" and is used at your own risk.

9. Money-Back Guarantee for History Checks

We offer a money-back guarantee for our history check services under the following conditions:

• The claim must be submitted within 14 days of the history check purchase.
• You must provide verifiable proof that the information supplied was materially incorrect or incomplete.
• The guarantee applies only to errors directly attributable to our service and not due to inaccuracies from third-party data providers.
• The guarantee does not cover any indirect or consequential losses or damages.
• Refund requests should be sent to support@carowl.co.uk with all necessary documentation.

10. Money-Back Guarantee for Deluxe Vehicle Upgrade

Our Deluxe Vehicle Upgrade comes with a 100% Money-Back Guarantee under the following conditions:

• The guarantee is applicable only if the upgraded vehicle does not sell within 60 days from the date of the upgrade.
• You must provide evidence that the vehicle was actively listed for sale during this period and that reasonable efforts were made to facilitate the sale.
• The guarantee does not cover situations where the vehicle is sold at a price significantly higher than the market value, or if reasonable offers were rejected.
• To claim the refund, submit a request via email to contact@carowl.co.uk within one week after the 60-day period.
• Refunds will be processed to the original method of payment within 7 days after the claim is verified and approved.

11. Limitation of Liability

We are not liable for any damages that may occur as a result of your use or misuse of our website and services. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

12. Intellectual Property Rights

All content published on this platform, including text, graphics, logos, images, and software, is the property of Car Owl Ltd or its content creators and is protected by international copyright laws. You may not use, reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

13. Privacy Policy

Before you continue using our website, please read our Privacy Policy regarding our user data collection. It will help you better understand our practices.

14. Use of Uploaded Photos

• License Grant: By uploading photos to our platform, you grant Car Owl Ltd a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the photos for marketing, promotional, and advertising purposes.
• Modification for Privacy: We will blur or obscure any identifiable personal information, such as license plates or faces, before using your photos for marketing purposes.
• Revocation of Consent: To revoke this license, contact us at support@carowl.co.uk with details of the photos, and we will cease using them in future marketing materials.
• No Obligation: We are not obligated to use any photos you upload.
• Ownership: You retain all ownership rights to the photos you upload.
• User Responsibility: You affirm that you own the rights to the photos or have obtained necessary permissions. The photos must not infringe upon third-party rights.
• Indemnification: You agree to indemnify Car Owl Ltd against any claims arising from the use of your photos in accordance with this clause.

15. Payments and Coupons

Any costs or damages resulting from misuse of the site will not be the responsibility of the company. Coupons or discounts applied to a subscription may expire; upon expiration, the full price will be charged on the next billing statement.

16. Termination of Access

We may, in our sole discretion and without notice, restrict, suspend, or terminate your access to our services if we determine that your use violates this Agreement or is otherwise harmful to the company or other users.

17. Applicable Law

By visiting this website, you agree that the laws of the United Kingdom will govern these terms and conditions and any dispute that might arise between you and Car Owl Ltd.

18. Disputes and Dispute Resolution

Any dispute related to your visit to this website or to products you purchase from us shall be arbitrated in the United Kingdom, and you consent to exclusive jurisdiction and venue of such courts. We encourage you to contact us directly to resolve any disputes amicably.

19. Indemnification

You agree to indemnify Car Owl Ltd and its affiliates and hold us harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

20. Modification of Terms

We reserve the right to modify these terms and conditions at any time at our sole discretion. Changes will be effective immediately upon posting on this page, with the updated "Last Updated" date. Your continued use of the Site following the posting of revised terms means that you accept and agree to the changes.

21. Questions and Messaging

When viewing a vehicle, buyers have the option to send the seller a question. Both parties must not share external contact details. Sharing such details may result in permanent account suspension.

22. Disclaimers

Car Owl Ltd is provided "as is" and "as available." We disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the reliability, timeliness, quality, suitability, or availability of the services or any goods obtained through the services.

23. Complaints and Dispute Resolution

If you have any complaints or disputes, please contact us at support@carowl.co.uk. We aim to resolve issues promptly and fairly.

24. Contact Us

If you have any questions about these Terms and Conditions, please contact us at contact@carowl.co.uk.