Terms & Conditions

Last Updated: Oct 2023

Please read the following terms and conditions acarefully before using our platform.

Conditions of use

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. We only grant use and access of this website, its products, and its services to those who have accepted its terms.

Age restriction

You must be at least 17 (seventeen) years of age before you can use this website. By using this website, you are confirming that you are at least 17 (seventeen) years of age and that you are legally adhering to this Agreement. We assume no responsibility for liabilities related to age misrepresentation.

Seller Responsibilities

As a seller on Car Owl Ltd, you are responsible for ensuring that all information you provide about the vehicle is accurate and complete. You are legally obliged to describe your item accurately and in sufficient detail. You acknowledge that you are selling the vehicle in good faith and that you have the right to sell it. You agree to comply with all applicable laws and regulations related to the sale of the vehicle. You also agree to act in a fair and reasonable manner when dealing with buyers.

User accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address it accordingly.

We reserve all rights to terminate accounts, edit or remove content and cancel listings at our sole discretion.

Applicable law

By visiting this website, you agree that the laws of the United Kingdom (UK) without regard to principles of conflict of laws will govern these terms and conditions and any dispute of any sort that might come between us and you, or its business partners and associates.

Disputes

Any dispute related in any way to your visit to this website or to products you purchase from this platform shall be arbitrated in the United Kingdom (UK) and you consent to exclusive jurisdiction and venue of such courts.

Indemnification

You agree to indemnify Car Owl Ltd and its affiliates and hold us harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability

We are not liable for any damages that may occur to you as a result of your misuse of our website. We reserve the right to edit, modify, and change this Agreement at any time. We will let our users know of these changes through electronic mail. This Agreement is an understanding between the Company and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Payments / Coupons

As a user of our website, it is important to use the site responsibly and within the terms of service. Any costs or damages resulting from the misuse of the site will not be the responsibility of the company. Additionally, please note that any coupons or discounts applied to a subscription may expire at a certain point. Upon expiration, the full price of the subscription will be charged on the next billing statement.

Listings & Vehicles

As a dealer, it is important to remember that you are solely responsible for conducting due diligence before making any purchases through our platform. Car Owl Ltd does not perform any pre-screening or checks on vehicles prior to their being listed by a seller. Therefore, it is your responsibility to thoroughly research and evaluate the condition, history, and other pertinent details of any vehicle that you are considering purchasing through our site. By using our platform, you acknowledge and accept this risk and the potential consequences that may result from not properly researching the vehicles you are interested in.

Intellectual Property Rights

All content published on this platform, including but not limited to text, graphics, logos, images, and software, is the property of Car Owl Ltd or its content creators and protected by international copyright laws. The compilation of all content produced by Car Owl Ltd is the exclusive property of Car Owl Ltd, with copyright authorship for this compilation by Car Owl Ltd. You may not use, reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

Disclaimers

Car Owl Ltd is provided 'as is' and 'as available'. We disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any goods or services obtained through the services. We do not guarantee the quality, suitability, safety or ability of third-party providers.

Use of Uploaded Photos

• License Grant: By uploading photos to our platform, you grant Car Owl Ltd a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display any photos you upload for marketing, promotional, and advertising purposes.
• Modification for Privacy: We value your privacy and are committed to protecting your personal data. Therefore, before using your photos for marketing purposes, we will blur or otherwise obscure any identifiable personal information, such as license plates, faces, or any other sensitive data that may appear in the photos.
• Revocation of Consent: If at any point you wish to revoke this license, please contact us at support@carowl.co.uk with details of the photos in question, and we will promptly cease using them for any future marketing material. However, any existing marketing materials already in circulation may continue to be used.
• No Obligation: While you grant us permission to use your photos as described, we are not obligated to do so. The decision to use any photos will be at our sole discretion.
• Ownership: You retain all ownership rights to the photos you upload. This clause does not transfer ownership of the photos to Car Owl Ltd; it merely grants us the rights specified above.
• User Responsibility: You affirm that you own the rights to the photos you upload or that you have obtained all necessary permissions from the rightful owner(s) to grant the rights specified in this clause. You also agree that the photos do not infringe upon the rights of any third party, including but not limited to intellectual property, privacy, or publicity rights.
• Indemnification: You agree to indemnify and hold Car Owl Ltd harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from the use of your photos in accordance with this clause, including any claims of infringement of third-party rights.

Termination of Access

We may, in our sole discretion and without notice, restrict, deny, terminate this agreement or suspend our Services, effective at any time, in whole or in part, if we determine that your use of the Services violates the Agreement, is improper or substantially exceeds or differs from normal use by other users, raises suspicion of fraud, misuse, security concern, illegal activity or unauthorized access issues, to protect the integrity or availability of the Services or systems and comply with applicable Car Owl Ltd policy, if you no longer agree to receive electronic communications, or if your use of the Services conflicts with Car Owl Ltd’s interests or those of another user of the Services.

Modification of Terms

We reserve the right to modify these terms and conditions at any time at our sole discretion. We will notify you of any changes by posting the new terms and conditions on this page and updating the "Last updated" date at the top of this page. Changes to the terms are effective when they are posted. Your continued use of the Site following the posting of revised terms means that you accept and agree to the changes.

Complaints and Dispute Resolution

If a dispute arises between you and Car Owl Ltd, our goal is to learn about and address your concerns. If we are unable to do so to your satisfaction, we aim to provide you with a neutral and cost-effective means of resolving the dispute quickly. Disputes between you and Car Owl Ltd regarding our Services may be reported by emailing us at the contact email.

Money Back Guarantee

At Car Owl Ltd, we are committed to providing high-quality services and customer satisfaction. Our Deluxe Vehicle Upgrade comes with a 100% Money Back Guarantee under the following conditions:

• The guarantee is applicable only if the upgraded vehicle does not sell within 60days from the date of the upgrade.
• Customers must provide evidence that the vehicle was actively listed for sale during this period and that reasonable efforts were made to facilitate the sale.
• The guarantee does not cover situations where the vehicle is sold at a price lower than the recommended price, or if the customer rejects reasonable offers for purchase.
• To claim the refund, customers must submit a request via email to contact@carowl.co.uk with all necessary documentation and information within 1 week of the vehicle's unsold status confirmation.
• Refunds will be processed to the original method of payment within 7 days after the claim is verified and approved.
• This guarantee is subject to change, and customers will be notified of any amendments.

For disputes arising specifically from our Money Back Guarantee, we encourage customers to contact us directly for resolution. We are dedicated to finding a fair and quick resolution. If a satisfactory resolution is not reached, customers may proceed by emailing us for further dispute resolution steps.

Questions/Messaging

When viewing a vehicle, buyers have the option to send the seller a question. Both parties must never share external contact details with each other. If we find out that details have be shared your account may be permenantly banned.

Privacy policy

Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Contact Us

If you have any questions about the provisions shown in our terms and conditions, you can contact us using the following email address: contact@carowl.co.uk