Car Owl Vehicle History Report - Terms and Conditions

Applicable to any Car Owl History Check performed on or after 01/01/2025

1. Important Information

Application of the Terms and Conditions

These Terms and Conditions relate to your use of the Car Owl Vehicle History Check service made available to you at www.carowl.co.uk ("the Website") and apply to all Car Owl History Check searches made by you on or after 31/12/2024.

Please read these Terms and Conditions carefully before using the Website and/or conducting a Car Owl History Check search. It is recommended that you print and retain a copy of these Terms and Conditions for your records.

Please note that the Car Owl History Check service is personal to you and only you may benefit from the results of any Car Owl History Check search conducted.

The Car Owl History Check service is available for individuals aged 17 years or older. By requesting a Car Owl History Check search, you confirm that you are aged 17 or over.

About Us

Car Owl History Check is a service provided by Car Owl Ltd (company number 15130731) whose registered office is: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.

References to "we", "us" and "our" in these Terms and Conditions shall mean Car Owl Ltd.

We reserve the right to modify our service offerings and these Terms and Conditions at any time without prior notice.

2. Conducting a Car Owl History Check

Please refer to our Step By Step Guide on the Website for further details on how to conduct a Car Owl History Check.

After entering the vehicle registration mark (VRM) or vehicle identification number (VIN) and prior to requesting a Car Owl History Check, you may choose to purchase either a single or multiple checks. Payment of the appropriate fee (as indicated on the Website) must be made in advance of any check being performed.

The results of each Car Owl History Check will be delivered to you electronically via the internet, and an e‐mail will be sent to confirm payment and provide a hyperlink at which you can view your results. An archived record of your Car Owl History Check results will be available for up to 24 months via the "My History Checks" section.

If you initially purchase a single Car Owl History Check but later wish to conduct further checks, you will be required to pay the applicable fee for each additional check.

In order to successfully perform a Car Owl History Check, the vehicle must be registered in the United Kingdom (including Northern Ireland). For the avoidance of doubt, vehicles registered in Jersey, Guernsey or the Isle of Man are excluded.

The Information provided as part of the Car Owl History Check will include, where available, the following details:

  • Make
  • Model
  • Transmission
  • Fuel type
  • Body type
  • Colour
  • Engine number
  • Number of gears
  • First registered date
  • CO2 emissions rating
  • Engine capacity
  • Year of manufacture
  • Road tax cost (for 12 months)
  • MOT History
  • Stolen status
  • Finance status
  • Write-off status
  • Plate change status
  • Colour change status
  • Previous keeper change status
  • Mileage status
  • Environmental report details
  • Import status
  • Export status
  • Vehicle identification number confirmation

3. Price and Payment

By accepting these Terms and Conditions, you agree to pay the fee shown on the Website. Payment must be made by credit or debit card in advance. Cash or cheques will not be accepted.

4. Use of Information

All Information provided to you (whether on a computer screen, via e‐mail, or in paper format) as part of any Car Owl History Check shall at all times remain the property of Car Owl Ltd or its authorised data providers.

For your personal, non‐commercial use, you may display the Information on a computer screen, print individual pages onto paper (without photocopying them), and store such Information in an electronic format (provided it is not stored on any server or storage device connected to a network).

You are strictly prohibited from: (a) reproducing, modifying, or distributing the Information, (b) creating a database from the Information, (c) using the Information for any commercial purpose, or (d) selling, transferring, or otherwise making available the ability to conduct a check or any Information to any third party.

5. Queries and Complaints

Queries

If you experience any difficulties in accessing your Car Owl History Check report or believe that any Information provided is inaccurate, please contact us immediately. We will, where possible, clarify and, if necessary, correct the Information at our own cost. In such instances, your sole remedy shall be limited to obtaining corrected Information.

Complaints

Should you wish to lodge a complaint, please refer to our complaint handling procedure detailed on the Website. You may also have the option to register your complaint via the European Commission Online Dispute Resolution (ODR) platform, which is designed to assist consumers with resolving issues arising from online purchases.

6. Warranties and Disclaimers

Whilst we use all reasonable skill and care in providing the Information, Car Owl Ltd makes no representations or warranties, express or implied, that the Information will be error-free, accurate, or complete.

All Information is sourced from third parties over whom Car Owl Ltd has no control. Accordingly, we cannot and do not guarantee the accuracy, reliability, or completeness of the Information. Your use of the Information is entirely at your own risk.

The Car Owl History Check service is provided on an “as is” and “as available” basis. Car Owl Ltd does not warrant or guarantee uninterrupted, secure, or error-free operation of the service.

Car Owl Ltd shall not be liable for any loss or damage, whether direct, indirect, incidental, consequential, or punitive, arising from or in connection with:

  • your use of the Car Owl History Check service or the Information provided;
  • any errors, inaccuracies, or omissions in the Information;
  • any delay or failure in the delivery of the Information;
  • any unauthorised access to or alteration of your data; or
  • any other matter arising in connection with the service.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or any other liability which cannot be excluded or limited by law.

All warranties, conditions, and representations (except those arising from fraudulent misrepresentation) are expressly disclaimed to the fullest extent permitted by law.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Car Owl Ltd shall not be liable for any losses or damages arising from the use of the Car Owl History Check service, whether such losses or damages are direct, indirect, incidental, or consequential, regardless of the form of action (including contract, tort, negligence, or otherwise).

8. General

All personal data you provide will be processed in accordance with our Privacy Policy, which is available on the Website.

No third party is permitted to use or rely on any Information provided as a result of your use of the Car Owl History Check service. Any person who is not a party to these Terms and Conditions has no right to enforce any of its provisions.

As a consumer, you have certain legal rights. Details of these rights can be obtained from your local Trading Standards Office or consumer advice service.

You may not assign or transfer any of the rights granted to you under these Terms and Conditions to any other person. These Terms and Conditions constitute the entire agreement between you and Car Owl Ltd with respect to the use of the Car Owl History Check service.

These Terms and Conditions shall be governed by and construed in accordance with English law. In the event of any dispute, the courts of England shall have exclusive jurisdiction, except that if you reside in Scotland, Wales, or Northern Ireland, you may bring an action in the courts of your country of residence.

9. Eligible Refund Policy

Our Commitment to Accuracy

At Car Owl, we strive to deliver precise and detailed vehicle history reports. However, occasionally, factors beyond our control—such as database errors or temporary disruptions from third-party data providers—may cause incomplete, incorrect, or unavailable results.

When You Can Request a Refund

You may be eligible for a refund if:

  • Your Car Owl Vehicle History Check search returns no information or incomplete results due to database errors or system faults beyond your control and ours.
  • You promptly notify us within 7 days of receiving the erroneous or incomplete report, clearly outlining the issue encountered.

How to Claim Your Refund

To request a refund, please:

  1. Email our dedicated support team at support@carowl.co.uk.
  2. Provide details of the transaction, including:
    • Your full name.
    • Date of purchase.
    • Vehicle registration mark (VRM) or vehicle identification number (VIN) used in the search.
    • Reason for the refund request.

We’ll thoroughly investigate your claim and reply within 5 working days. Once your claim is verified, your refund will be processed within 7 working days, credited back to the original payment method used during purchase.

Limitations and Exclusions

Please note that refunds will not be granted in the following circumstances:

  • You entered incorrect or invalid vehicle information at the time of conducting your check.
  • You simply change your mind after receiving the Car Owl History Check results.
  • The results provided are accurate, complete, and match the vehicle queried.
  • You request a refund outside the 7-day notification period following receipt of your report.

We are committed to providing a smooth, transparent experience, and we'll always do our utmost to ensure you're satisfied with our service. Should you encounter any issues, please reach out immediately—we’re here to help.